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Terms & Condition

GENERAL INFORMATION

At Stinefelt Solutions, we specialize in the seamless management of IT service repairs, ensuring the utmost in precision and efficiency. Additionally, we offer comprehensive IT Service Contracts, designed to provide clients with ongoing, reliable support and maintenance, thereby fostering a sustainable and secure technological environment.

SERVICE WARRANTY

At Stinefelt Solutions, we provide you with an added layer of assurance by offering a generous 90-day warranty on all the services we deliver. This warranty is our commitment to the quality and reliability of our work, ensuring that you have peace of mind and the guarantee of a secure and long-lasting IT solution.

To maintain the integrity of our service warranties, it's important to note that any client intervention or third-party involvement may potentially void the warranty. Stinefelt Solutions is committed to delivering services to the highest standards, and any unauthorized alterations, modifications, or interventions from the client or another company can impact the effectiveness of our work. We recommend that clients refrain from such actions and inform us directly should any issues arise, allowing us to address them in a manner that preserves the validity of your service warranty. Please be aware that our team reserves the right to evaluate and make determinations in accordance with our warranty policies.

DATA BACKUP

To ensure full transparency, we want to make it clear that Stinefelt Solutions does not offer backup services, and the responsibility for all data lies with the customer. This policy is in place to protect both parties, and it is essential for customers to take appropriate measures to safeguard their data, as our services do not include data backup as a part of our offerings. By engaging our services, you acknowledge and agree to this condition, and we recommend implementing your own data backup procedures to mitigate any potential risks.

PRIVACY POLICIES

At Stinefelt Solutions, we uphold a rigorous and unwavering privacy policy. Your data is treated with the utmost care and confidentiality, and we have a steadfast commitment to not share your information with any third parties. Our stringent privacy measures are in place to safeguard your personal and sensitive data, ensuring it remains protected and strictly within the confines of our services. Rest assured that your privacy is of paramount importance to us, and our policies reflect our dedication to maintaining the highest standards of data security.

THIRD PARTY POLICIES

To ensure complete transparency and alignment, we want to clarify that as part of our service offerings, we may incorporate third-party tools and software to enhance and optimize your IT environment. By engaging with Stinefelt Solutions, you are acknowledging and agreeing to our use of these third-party tools as an integral part of our service strategy. Rest assured, these tools are carefully selected to provide you with the best service experience and are employed with your benefit in mind. We prioritize your satisfaction and the effectiveness of our solutions, and your agreement to this aspect of our services is vital to ensure their seamless implementation.

REFUND POLICY

We appreciate your trust in Stinefelt Solutions. Upon completion of our service and receipt of payment, it's important to clarify our policy regarding refunds. We do not issue refunds for services rendered. However, if you encounter any issues covered under our warranty, we are fully committed to addressing and resolving them promptly and at no additional cost to you. Our warranty is in place to ensure your complete satisfaction, and we stand behind the quality of our work. Your peace of mind and confidence in our services are our top priorities, and we are here to assist you in any way within the terms of our warranty.

SERVICE CONTRACTS

For yearly contracts, should you wish to cancel the agreement, please contact us directly via phone, email, or support ticket. Upon receiving your request, we will promptly conclude the contract, and billing will cease accordingly. It's important to note that we reserve the sole discretion to accept or deny a cancellation request, even if initiated by the client.

Additionally, we want to emphasize that if, at any point, we are found to be in violation of the terms and conditions outlined in the agreement, you, as the client, have the right to cancel the contract without incurring any penalty. We hold ourselves accountable to uphold the terms of the agreement, and should we fail to do so, we respect your right to terminate the contract without financial repercussions.

UPDATES TO TERMS & CONDITIONS

Clients are encouraged to periodically check back on our website for updates to our terms and conditions. Significant changes will also be communicated through both email and a letter sent to your mailing address. Our commitment to your satisfaction and understanding of our policies is paramount, and we want to ensure you are well-informed about any alterations that may affect our working relationship.